Frequently Asked Questions
Everything you need to know about your Positive Grid experience.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the contiguous United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee on most products. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all our hardware products include a one-year limited warranty that covers defects in materials and workmanship under normal use.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer technical support for software products?
Absolutely. Our dedicated support team is available via email and live chat to assist you with installation, activation, and troubleshooting for all Positive Grid software.